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Frequently asked questions

  1. What is Homehunt?
  2. Who can apply for housing with Homehunt?
  3. Can I withdraw my registration if I no longer wish to remain registered?
  4. What is a priority pass?
  5. How do I know if I qualify for a priority pass?
  6. How will I know which properties are available?
  7. How can I apply for a property that is advertised?
  8. Can I apply for more than one property at a time?
  9. How do you decide who is offered a property?
  10. How will I know if I have been successful?
  11. What will happen if I am made a formal offer?
  12. What if I turn down the offer?
  13. What if my circumstances change?
  14. What if I am homeless?
  15. Can somebody apply on my behalf?
  16. Can I withdraw an application for a property?
  17. How are property allocations published?
  18. What if I need further advice or assistance?
  19. How can I comment or complain?

1.  What is Homehunt?

Homehunt is a Choice Based Lettings Scheme which has been designed to give you improved access to affordable rented properties across Scotland. You will be able to apply for properties advertised through Homehunt. Homehunt is a simple and straightforward way of letting homes and we aim to be open and transparent.

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2.  Who can apply for housing with Homehunt?

Anyone aged 16 or over can register. All you need to do is complete a simple registration form, which can be completed online, downloaded from this website or requested from any participating landlord. Once registered you can start applying for properties, but this does not mean you will be offered a home. Each landlord has rules about who they allow to apply for properties; these rules will be set out in their Housing Allocations Policy (available on request from the relevant landlord).

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3.  Can I withdraw my registration if I no longer wish to remain registered?

Yes – if at any time you wish your registration with a particular landlord to be cancelled you can request this online or by calling the relevant landlord direct.

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4.  What is a priority pass?

Priority passes are awarded to registered applicants who need to move for particular reasons. This allows landlords to better decide who will be offered a property.

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5.  How do I know if I qualify for a priority pass?

All Priority Pass Applications are assessed by individual landlords. For more information about whether you are eligible for a pass see the online pass application form or contact the relevant landlord.

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6.  How will I know which properties are available?

Available properties will be advertised on this website, in local newspapers and in landlords’ offices. The advert will contain information about the landlord, the property location, rent, size, special features and any eligibility requirements. For further information please contact the relevant landlord.

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7.  How can I apply for a property that is advertised?

Firstly you must be registered with the landlord advertising the property. Full details of how to apply are given on this website and in the newspaper adverts. If you see a property advertised you can apply through this website or by phoning or visiting the office of the landlord. Each advertised property has a closing date and you must apply before this date.

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8.  Can I apply for more than one property at a time?

Yes, you can apply for any number of eligible properties at any one time. However, you will not be offered more than one property at any one time.

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9.  How do you decide who is offered a property?

Once the closing date has ended, all expressions of interest are compiled as a shortlist, ranked according to the advertised criteria. An offer will then be made by the relevant landlord to the person who best meets the criteria (subject to any pre-offer checks).

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10.  How will I know if I have been successful?

The landlord will contact you as soon as possible. If you do not hear within 5 working days, you can assume you have been unsuccessful. You should continue to apply for any other suitable advertised properties.

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11.  What will happen if I am made a formal offer?

The landlord will make a formal offer either verbally or in writing and will arrange for you to view the property before you make a final decision. If you are made an offer of a property you will not be able to apply for any other properties.

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12.  What if I turn down the offer?

You can refuse any offer of property made to you. However, this may affect your registration or your priority depending on the relevant landlord’s allocations policy. For more information please contact the respective landlord.

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13.  What if my circumstances change?

It is very important that you tell us of any changes in your circumstances so that we can amend your application. You can do this by logging in and completing an online form, or by contacting your lead landlord over the phone.

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14.  What if I am homeless?

If you think you are homeless or threatened with homelessness, you should contact your own local authority for further assistance and advice.

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15.  Can somebody apply on my behalf?

Yes. If you are unable to apply and you have made alternative arrangements with us, the nominated person may apply for a property on your behalf.

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16.  Can I withdraw an application for a property?

Yes. You can either do this yourself through the website or you can contact the landlord of the property, who can cancel the application for you.

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17.  How are property allocations published?

All allocation information is published on the Homehunt Website.

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18.  What if I need further advice or assistance?

Please contact your lead landlord, who will be happy to answer any questions you may have.

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19.  How can I comment or complain?

We always aim to provide a good service, but if you feel we have not done so, please contact the relevant landlord direct. Each landlord has a formal complaints procedure that you can use if you wish.

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